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345db FAQ — All your questions answered in one place
Account security, money deposits, identity verification, and mobile gaming — you will find detailed information on all these topics here.
If a question comes to mind while playing at 345db, this page is your first stop. Here we have provided clear and straightforward answers to the most frequently asked questions on four main topics — account security, deposits, identity verification (KYC), and mobile gaming. Every answer has been written with real players' experiences in mind so you can find solutions quickly and play safely.
Frequently Asked Questions
Account Security
If you suspect anything, change your password immediately and contact 345db via live chat or email at [email protected]. Our support team will check your account for unusual login activity or transaction history and, if needed, temporarily lock the account to keep you safe. The sooner you report it, the easier it is to resolve.
A good password should have at least 10 characters — use a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid your date of birth, name, or any easily guessable words. Use a different password for each site and consider using a trusted password manager.
Never. No 345db support representative or staff member will ever ask for your bKash, Nagad, Rocket, or Upay PIN, OTP, or password. If anyone asks for these, it is a fraud attempt. Disconnect immediately and report it to us at [email protected].
Yes. The 345db platform uses SSL encryption, which keeps your login details, payment information, and personal data secure during transmission. Multiple layers of security are in place on our server infrastructure to prevent unauthorized access. Fair play and data privacy are among our top priorities.
No, each account is for one registered person only. Sharing your account puts your money and information at risk and may result in the account being suspended for a policy violation. Any family member can open their own separate account.
Deposits
345db currently supports four deposit methods: bKash, Nagad, Rocket, and Upay. The minimum deposit for each method is just ৳100. Because these mobile financial services are the most popular and fastest payment options in Bangladesh, your deposit is usually credited to your account instantly.
Occasionally a deposit may take a little time to appear due to network delays. First, refresh the page and wait a few minutes. If it still does not show, take the transaction ID and a screenshot from your mobile wallet and contact us directly via live chat or at [email protected]. Our support team is available 24/7.
Open the Nagad app or dial *167# and go to the "Send Money" option. Send the amount to the designated 345db Nagad number and enter your account ID or username as the reference — following the instructions on the site. Once the transaction is complete, your 345db account balance will update automatically.
345db does not deduct any fee on deposits. However, bKash or other mobile wallet operators may apply their own send-money charges — this is entirely in line with that service provider's policy. Check your wallet app's fee screen for accurate charge information.
The minimum withdrawal at 345db is ৳500. Withdrawals generally reach your bKash, Nagad, Rocket, or Upay wallet within 10 to 45 minutes. When withdrawing, make sure your KYC verification is complete and that the name on your wallet matches the name on your account.
Identity Verification (KYC)
The easiest and most accepted document is the National Identity Card (NID). A valid passport or driving licence can also be submitted. The photo of the document must be clear and complete — cropped or blurry images can delay the verification process. The support team will let you know what format to send the photo in.
The KYC process is primarily for your own protection. It confirms that the account truly belongs to you and prevents anyone else from carrying out transactions in your name. It also helps prevent fraud and money laundering. Once verified, future transactions become smoother.
Yes, this is very important. The name on your 345db account and the name registered on your bKash, Nagad, Rocket, or Upay wallet must be exactly the same. If the names do not match, the withdrawal process may be delayed and account verification can be held up. Providing the correct name from the start avoids problems later.
If verification is rejected, you will be informed of the reason — for example, a blurry image, a name mismatch, or an expired document. Correct the issue and resubmit the proper documents. If you need help, contact us at [email protected] or via live chat; our team will guide you step by step.
Absolutely. All KYC documents you submit are secured with SSL encryption and stored under a strict privacy policy. This information is used solely for identity verification purposes and is not shared with third parties. For more details, read our privacy policy.
Mobile Gaming
Yes, 345db is fully mobile-friendly. Without downloading any separate app, you can open the site directly from Chrome, Firefox, or Safari on an Android or iOS phone and play all the games. The interface automatically adapts to smaller screens.
The 345db site works properly on almost all smartphones and tablets running Android 6 or above and iOS 13 or above. It also runs fully on desktops or laptops in Chrome, Edge, and Firefox browsers. Updating an older browser gives you the best experience.
On Android, open the site in Chrome, tap the three-dot menu in the top right, and select "Add to Home Screen". On iPhone, tap the share icon in Safari and choose "Add to Home Screen". This creates an app-like icon that takes you directly to the site.
First, clear your browser cache — in Chrome, go to Settings > Privacy > Clear Browsing Data and delete the cache and cookies. Then check your internet connection; switch to Wi-Fi if possible or restart your mobile data. If the problem persists, let us know via live chat.
If the connection drops, the result of the round in progress is saved on the server. When you reconnect and return to the game, you will see the result of that round. If anything seems inconsistent, contact us at [email protected] with the game name and time; we will check the logs and assist you.
Yes, the 345db live casino tables run well on mobile too. Use a 4G or Wi-Fi connection for the best experience. If bandwidth is low the video may occasionally buffer, but game results are always confirmed from the server so there is no risk of losing any data.
Have more questions? We are always ready
If you cannot find an answer, contact us directly — support is available in both Bengali and English.
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